The short version. The full policy follows below.
Contact details and enquiry information you send us, plus basic usage data from cookies and analytics.
To answer enquiries, prepare quotes, deliver orders, provide documentation and keep the Site running securely.
Only our own offices and the service providers and partners who help handle your request. We never sell your data.
Ask us to access, correct or delete your information at any time by emailing info@velkor.co.
Velkor Industries ("Velkor", "we", "us" or "our") manufactures and supplies electrical conduit, fittings, boxes and support systems for industrial and construction projects. Our headquarters are in the Puyang Industrial Zone, Hangzhou, Zhejiang, China. Our U.S. sales office is at 33 Park View Ave, Jersey City, New Jersey, United States.
This policy explains what personal information we collect when you visit velkor.co (the "Site"), send us an enquiry, request a quotation or do business with us. It also explains how we use that information, who we share it with and the choices you have. It does not cover our employees or job applicants, who receive separate notices.
Velkor Industries is responsible for the personal information described here. Questions can be sent to info@velkor.co.
We do not process payments through the Site, and we do not knowingly collect sensitive personal information such as health, religious or biometric data. Please do not include it in your messages to us.
We use your information for the purposes below. Where data-protection law requires a legal basis, the basis we rely on is shown alongside each purpose.
| Purpose | What this involves | Legal basis |
|---|---|---|
| Answering enquiries and preparing quotations | Reviewing your request, checking specifications and availability, sending pricing, lead times and documentation. | Steps taken at your request before a contract; our legitimate interest in responding to business enquiries. |
| Fulfilling orders | Confirming orders, scheduling production, shipping, customs paperwork, invoicing and warranty support. | Performance of a contract with you or your company. |
| Product support and documentation | Sending datasheets, certificates, test reports, installation guidance and production updates. | Contract performance; legitimate interests. |
| Business communications | Telling you about products, standards updates and services relevant to your projects. You can opt out at any time. | Your consent where required; otherwise our legitimate interest in marketing to business customers. |
| Running and improving the Site | Measuring which pages are used, fixing errors, improving content and page speed. | Legitimate interests. |
| Security and abuse prevention | Detecting spam, attacks and unauthorised access to our systems. | Legitimate interests; legal obligations. |
| Legal compliance | Keeping tax, accounting, export-control and product-safety records; responding to lawful requests from authorities. | Legal obligation. |
We do not use your information to make automated decisions that have legal or similarly significant effects on you.
Cookies are small files placed on your device by the websites you visit. We also use similar technologies such as browser session storage. The Site uses them in the following ways:
| Type | What it does | Examples |
|---|---|---|
| Essential | Needed for the Site to load, stay secure and remember basic settings. These cannot be switched off. | Security and performance cookies set by Cloudflare, our content-delivery and security provider; spam protection on our forms. |
| Functional | Remember choices you make so you do not have to repeat them. | Your inquiry basket (session storage) and search preferences. |
| Analytics | Help us understand how visitors use the Site so we can improve it. | Google Analytics, loaded through the Google tag. It reports pages viewed, approximate location derived from your IP address, and device and browser type. Google may process this data on servers outside your country. |
You can block or delete cookies in your browser settings; the help pages for Chrome, Safari, Firefox and Edge explain how. Blocking essential cookies may stop parts of the Site from working. To opt out of Google Analytics on every website, install the Google Analytics opt-out browser add-on. Google explains how it uses data from sites that use its services at policies.google.com.
The Site does not currently respond to "Do Not Track" browser signals because there is no common standard for them. We do not use advertising cookies or tracking pixels on the Site.
We share personal information only when it is needed to handle your request, run our business or meet a legal duty. We never sell it, and we never share it with third parties for their own marketing.
Our service providers act on our instructions and are required by contract to keep your information secure and to use it only for the services they provide to us.
Velkor operates from China and the United States and serves customers worldwide. Your information may be stored and processed in those countries, in the country where you are located and in the countries where our service providers operate. Data-protection laws in these countries may differ from the laws in your own.
Where a transfer needs safeguards under the law that applies to you (for example, the EU or UK GDPR or China's Personal Information Protection Law), we use recognised mechanisms such as standard contractual clauses approved by the relevant authorities, together with technical and organisational security measures. You can ask us for more information about these safeguards at any time.
We keep personal information only for as long as we need it for the purposes described in this policy, and afterwards for as long as the law requires. In general:
When information is no longer needed we delete it or anonymise it so that it can no longer be linked to you.
Depending on where you live, you may have some or all of the following rights over your personal information:
Email info@velkor.co with "Privacy request" in the subject line, or write to one of the addresses in section 01. We may need to confirm your identity before acting on a request. We respond within the time required by applicable law, normally within 30 days, and we do not charge for reasonable requests.
We protect personal information with technical and organisational measures that include encryption of all traffic to the Site (HTTPS), a content-delivery network and firewall that filter malicious traffic, access controls so that only staff who need your information can see it, and regular software updates. Our staff are trained to handle customer information carefully.
No method of storing or transmitting information is completely secure. If you believe your information has been compromised, or you notice anything unusual involving a Velkor email or account, please contact us straight away.
The Site and our services are intended for businesses and professionals. They are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
The Site links to other websites and services, including our pages on LinkedIn, Facebook, Instagram and YouTube, and map services that give directions to our offices. These services have their own privacy policies, and we are not responsible for how they handle your information. When you interact with us on social media, the platform also processes your information under its own terms.
We review this policy regularly and may update it to reflect changes in our business, the Site or the law. The date at the top of the page shows when it was last revised. If a change significantly affects how we use your information, we will post a notice on the Site or, for existing customers, let you know by email before the change takes effect.
